If you have any questions about your order, please feel free to contact our customer service by email or phone number.

If you have received an incorrect order, please contact our customer service first. Our colleagues will then take care of your request and send you a free return label.

As soon as your order leaves our warehouse, we'll notify you by email. If tracking is available, this email will also contain a link to our delivery service provider and a tracking number so you can check the status of your shipment at any time.

You can find your expected delivery date in the order confirmation email you received. Please wait until the time specified in the email for your order to arrive.

Please also check whether you can track your order online. In the shipping confirmation email, you may find a link that shows you the current status of your order.